Terms & Conditions

Terms & Conditions

1. Introduction These Terms and Conditions govern your use of our website and your relationship with us. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions.

2. Orders and Payments All orders placed through our website are subject to acceptance and availability. Prices listed on our site are accurate at the time of publication but are subject to change without notice. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraud. Payment must be made in full at the time of purchase via secure payment gateways provided on our site.

3. Product Information We strive to provide accurate descriptions and images of our products; however, slight variations may occur due to screen settings and manufacturing processes. If there are inaccuracies or errors regarding products, we reserve the right to amend these without notice.

4. Shipping and Delivery Orders are dispatched from our London warehouse via Royal Mail. Delivery times and shipping costs are outlined clearly on our Shipping & Delivery page. We are not liable for delays caused by external factors such as weather, postal disruptions, or incorrect delivery details provided by customers.

5. Refunds and Returns Due to hygiene and safety regulations, we do not accept returns on health and beauty products. Refunds are issued solely in cases where items arrive damaged or do not arrive within the expected timeframe. Claims for refunds must be supported with photographic evidence within 48 hours of receiving your order.

6. Liability Our liability is strictly limited to the purchase price of the product ordered. We will not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of our website or products.

7. Intellectual Property All content on this website, including text, images, logos, and graphics, is owned or licensed by us and is protected by applicable copyright and intellectual property laws. Unauthorized use of our content may result in legal action.

8. Privacy and Data Protection We take your privacy seriously and comply with data protection laws. Your personal data is used only for order fulfillment, customer support, and improving your shopping experience. For more details, please refer to our Privacy Policy.

9. Amendments to Terms We reserve the right to revise and amend these Terms and Conditions periodically. Continued use of our site following changes constitutes your acceptance of such amendments.

10. Governing Law These Terms and Conditions shall be governed by and interpreted in accordance with English law. Any disputes arising under these terms shall be subject exclusively to the jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us through the Contact Us page on our website.